NCM® Associates and Hire Heroes USA Form Alliance to Assist Military Veterans Transition to Careers in Retail Automotive Dealerships

OVERLAND PARK, Kan., Nov. 10, 2014 /PRNewswire-iReach/ — NCM Associates, Inc., (NCM) a leading training and consulting service provider to businesses with special focus on the retail automobile industry, and Hire Heroes USA (Hire Heroes), a 501c3 nonprofit organization dedicated to creating job opportunities for U.S. military veterans and their spouses through personalized employment training and corporate engagement, today announced a joint effort that will assist veterans seeking careers in the retail automotive sales and service industry with free training and career information resources from NCM.


NCM Associates provides in-dealership consulting services to retail automotive dealers throughout the U.S., as well as management training through its NCM Institute Center for Automotive Retail Excellence, and its pioneering Benchmark for Success 20 Groups program, a forum for non-competing car dealers and dealership managers to compare business operating performance and strategies for improving the profitability of their dealerships. The 67-year-old, 100% employee-owned company is comprised of over 100 associates based in the Kansas City, Missouri metro area.


Atlanta, Georgia-based Hire Heroes USA is a 501c3 nonprofit organization dedicated to helping transform military service into civilian success by empowering veterans, transitioning service members and their spouses with the confidence and skills necessary to secure civilian employment. The majority of Hire Heroes USA’s work is completed virtually through online and telephone career coaching comprised of a 3-phase assessment, training and mentorship that helps clients understand their transferable skills, learn effective job search techniques and create professionally-revised, business resumes. An original recipient of The Call of Duty Endowment’s 2013 Seal of Distinction award, Hire Heroes is recognized for its effective, efficient service to veterans. Hire Heroes’ services are provided at no cost to the veteran.


“NCM has a long history of helping car dealers grow their sales and profitability through our retail automotive training and consulting programs. Our clients are car dealers who are well known for their generous support of military families in their communities. Hire Heroes is about helping troops grow professionally by preparing them for post-military careers,” said NCM President and CEO, Paul Faletti Jr. “What a great opportunity to leverage our collective resources to aid our country’s military veterans who desire careers in our exciting industry.”


NCM will make its virtual training platform, NCM OnDemand, available at no charge to registered Hire Heroes veterans interested in learning about the knowledge and skills required to be successful in retail automotive sales and service careers, including new and used vehicle sales, F&I sales, service, parts and body shop management, and general dealership management. Access to this type of nuts-and-bolts industry training will not only allow veterans to make more informed career decisions, the information provided through NCM OnDemand will give veterans without industry experience a unique opportunity to learn about the duties, responsibilities and best practices required to be successful, even before they have their first job interview.
The NCM OnDemand training center also gives the veterans access to training programs not directly related to the auto industry, but which will help them sharpen their personal communications and customer service skills for application in any career they ultimately choose to pursue.


Hire Heroes CEO Brian Stann agreed with Faletti that the alliance presents an exciting opportunity to expose veterans to a career field they may not currently be considering, but where they could be extremely successful. “Hire Heroes USA has built a national reputation of excellence for its success at helping unemployed veterans find jobs,” Stann said. “Our successful placement rates are due in large part to the support and guidance we offer. Our team is comprised of military veterans – many with combat experience in Iraq and Afghanistan – and business veterans. That mix of military and civilian experience has proven essential to effectively training veterans in the skills of self-marketing and then networking them into good jobs with great companies.”


The hallmark of the program is a personal approach where each veteran receives dedicated assistance from a highly-trained staff member in order to help them overcome barriers to employment. “With NCM’s assistance, we’ll now be able to offer our veterans another professional development tool and access to a network of car dealers across the country offering their support in further educating veterans on the day-to-day operations and career opportunities in their local communities,” Stann added.
The new service offering for Hire Heroes veterans is expected to launch on Veteran’s Day. In the meantime, NCM and its virtual training platform service provider, LightspeedVT, will be preparing NCM OnDemand so veterans taking advantage of the free resource will have a very customized, engaging experience as they work their way through the many training modules and information resources available.


About NCM Associates
NCM Associates, Inc. is the originator of the automotive industry 20 Group peer collaboration process and has been providing dealership Benchmark® analytics, Education and Retail Operations Consulting services to the industry since 1947. Located in Overland Park, Kansas, NCM provides a robust suite of services designed to drive dealership profitability using its proven, operations-focused Benchmark for Success program with new and pre- owned U.S. automotive dealerships, as well as with dealerships in more than 20 other industries. Visit or call 800.756.2620 for more information.


About Hire Heroes USA:
Founded in 2005, Hire Heroes USA is a national nonprofit organization headquartered in Alpharetta, Ga. Hire Heroes USA is dedicated to creating job opportunities for US military veterans and their spouses through personalized employment training, and has gained national recognition for its comprehensive continuum of veteran career transition assistance. For more information visit and follow us on Facebook and Twitter.


Media Contact: Skye Nguyen,, NCM Associates, Inc., 913.649.7830,
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